Hello there!
I'm Ko,
Senior Product Designer
Versatile designer working across government, banking, and healthcare, crafting user-focused solutions by blending research, strategy, and scalable design systems — and a bit of a secret Figma ninja too.
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I had the pleasure of working with Ko on several projects. He is passionate about inclusive design and accessibility and is keen to find solutions that work for all customers not just some. His creative and analytical skills combined with an inquisitive nature and willingness to learn and grow means having someone like Ko on your team is a real bonus. As others have said, Ko knows his craft and is valued by his clients and teammates.
Ko is a true professional who goes where he is needed to do the job that needs to be done. Our time together was spent on a large project for my former employer. We were both focused on the user's experience and Ko flew into NYC from Florida weekly to help us make the application delightfully usable. Ko assimilated quickly to the multi-faceted, multi-disciplined teams while producing high quality work. An expert in the field of User Experience. I hope I work with Ko again some day. An asset to any team.
Ko is a true professional who goes where he is needed to do the job that needs to be done. Our time together was spent on a large project for my former employer. We were both focused on the user's experience and Ko flew into NYC from Florida weekly to help us make the application delightfully usable. Ko assimilated quickly to the multi-faceted, multi-disciplined teams while producing high quality work. An expert in the field of User Experience. I hope I work with Ko again some day. An asset to any team.
Selected
Case Studies
Clients I've had the privilege to collaborate with in the past
Impactful Design for
Brands
Clients I've had the privilege to collaborate with in the past
Government Agencies
Australia & New Zealand
Banking Financial services & Insurance
Banking Financial services & Insurance
Professional
Experience
Clients I've had the privilege to collaborate with in the past
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Sep 2021- Present
Senior Product Designer
Service NSW - Sydneyarrow_outwardLed end-to-end UX strategy for the MyServiceNSW Account, scaling activity history interactions from 800K to 7M by expanding cross-channel touch points and delivering a seamless, data-informed experience.
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Dec 2020 – Sep 2021
Lead UX Designer
Aaseya IT services - Sydneyarrow_outwardLed end-to-end UX and service design for New Zealand MBIE’s Business Connect B2E licensing platform, streamlining complex licensing workflows to enhance agent experience, reduce friction, and improve operational efficiency across government services.
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Aug 2019 – Dec 2020
Principal CX Designer
Coforge - Sydneyarrow_outwardLed UX transformations across finance, government, and audit sectors—driving measurable impact and usability at scale.
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Oct 2014 – Aug 2019
Senior UX Designer
Virtusa - Boston, Tampa, New York & Sydneyarrow_outwardDelivered end-to-end UX design for leading banks, improving lending, onboarding, and user experiences through research, systems thinking, and collaboration.
- Led UX for Macquarie Bank’s Cash Management Account, driving user-centred improvements through deep research and agile delivery.
- Designed a scalable design system for ME Bank, streamlining home loan and credit card experiences.
- Enhanced home loan origination for a digital bank by optimising workflows and usability.
- Created intuitive B2C, B2E and B2B solutions for clients including ME Bank, ANZ, Link Group, Macquarie, and Standard Chartered—balancing functionality with great UX.
My
Design Process
Clients I've had the privilege to collaborate with in the past
